This FAQ is devoted to questions about our website.
How do I create an account?
You may create an account by clicking "Create an Account" on our homepage, or by simply adding a product to your cart, then proceed to the checkout process.
Does Primo Cards have specifications on how to set up my artwork before submission?
Yes. Go to "Artwork & Files" in our FAQ. You will find lots of helpful information on how to set up your files. The Artwork & Files FAQ will give you detailed information on common issues and tips as well. You can also access our Training Videos and Templates from the Links & Resource Menu.
Does Primo Cards have templates I can download to help me with my artwork?
Templates are available from our Templates page under "Links & Resources" and throughout our website on each product page. All our templates are free to download as many times as needed. EPS templates are available for people who use illustrator and we also have JPG templates for all other programs including Photoshop.
Where can I check the status for my orders?
Once logged into your account, click on "Account Options" then choose "Active Orders". This page will display a brief description of each order along with the current order status. To view more detailed information, click on the order you wish to view.
Can I save my customers addresses online for future use?
Yes. When logged in, click "Account Options" then "Shipping Addresses". This will display all of your saved shipping addresses. You may add, edit or delete any listing. Be advised that changes to your address book do not change addresses for an existing order. If you need to update an address for an order in production, please contact our shipping department.
What if I have a job that is not available on the site?
We have an estimating service that will check to see if we can do the job, and if we can, give you a price within 1 to 2 business days depending on the complexity of the job. When logged in, you'll find the link for "Custom Order" near the bottom of the home page. Selecting this link will bring you to to our Custom Quote form which can be filled out and submitted directly online.
How can I contact Primo Cards in case I have questions?
We have many ways you can contact Primo Cards Customer Support. Contact us by phone toll free: 1-888-822-5815. Contact us by email: [email protected]. Other methods of contacting us can be found in our "Contact Us" menu at the top of the page or you may use our online chat to speak with a customer service representative.
What do I do if I have a problem with my printed job?
Please click on our "Quality Assurance" link found on the bottom portion of this page. Please be sure to fill out the form completely. Once submitted, a quality assurance team representative will contact you as soon as possible regarding your concerns.
Can I place my order by mail or through email?
All orders must only be ordered through the Primo Cards website. No exceptions can be made.
What browsers work best with your web site?
We recommend keeping your browser and plug-ins up-to date. This will ensure the best experience with our website as possible. Our site does not utilize flash, but Java is a required plug-ins for your browser and must be up-to date.
We recommend using the latest version of Chrome, Firefox or Safari with our website.